KBox Privacy Policy

1. Information We Collect

We collect the following categories of information when you use the Services.

• Account information — the email address you register with, your account identifier, and your account settings and preferences.
• Transaction information — the Packs you purchase, the Collectibles revealed to you, your buyback and shipment elections, your KBox Balance, promotional credits, and the history of these transactions.
• Payment information — payments are processed by our third-party payment providers. We receive limited details such as the payment method type, the last digits of a card, the billing postal code, and whether a transaction succeeded. We do not store full payment card numbers.
• Shipping information — the recipient name, postal address, and contact details you provide when you request physical shipment.
• Identity verification information — where required for withdrawals, fraud prevention, or regulatory compliance, we or our verification providers may collect identity documents, date of birth, and similar information.
• Device and usage information — IP address, device and browser type, operating system, app version, referring pages, the pages and screens you view, and the actions you take within the Services.
• Communications — the contents of messages you send to support, and records of our responses.

2. How We Use Your Information

We use the information described above to:

• provide, operate, and maintain the Services, including opening Packs, allocating Collectibles, and maintaining your KBox Balance;
• process payments, buybacks, withdrawals, and shipments;
• verify identity and age where required, and comply with legal and regulatory obligations;
• detect, investigate, and prevent fraud, abuse, chargebacks, account compromise, and other prohibited conduct;
• provide customer support and respond to your requests;
• send transactional messages about your account, purchases, shipment deadlines, and changes to our terms;
• send marketing communications where you have not opted out, and measure how those communications perform;
• analyze usage in order to improve, secure, and develop the Services; and
• enforce our Terms of Service and protect the rights, safety, and property of KBox and our users.

3. How We Share Your Information

We do not sell your personal information. We share it only as described here:

• Service providers — hosting, storage, analytics, customer support, communications, and similar vendors who process information on our behalf and under contract.
• Payment providers — to process purchases, buybacks, and withdrawals.
• Shipping carriers and fulfillment partners — to deliver Collectibles you have asked us to ship.
• Identity verification and fraud prevention providers — to verify identity, assess risk, and prevent abuse.
• Suppliers, marketplaces, and authentication or grading companies — to source, authenticate, and fulfill Collectibles.
• Legal and safety — where we believe disclosure is required by law, regulation, legal process, or governmental request, or is necessary to protect the rights, property, or safety of KBox, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.
• With your direction — where you ask us to share information with a third party.

4. Cookies and Similar Technologies

We and our providers use cookies, local storage, mobile identifiers, and similar technologies to keep you signed in, remember your preferences, secure the Services, prevent fraud, and understand how the Services are used.

Most browsers let you refuse or delete cookies through their settings, and mobile operating systems provide controls over advertising identifiers. Disabling some of these technologies may prevent parts of the Services from working correctly.

5. Data Retention

We retain personal information for as long as your account is active and for as long afterwards as is necessary to provide the Services, resolve disputes, prevent fraud and abuse, enforce our agreements, and comply with our legal, tax, accounting, and regulatory obligations.

Transaction and financial records are typically retained for longer periods than account or usage data, because we are required to keep them.

6. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been compromised.

7. Your Rights and Choices

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction or deletion of it, to request a copy in a portable format, to opt out of certain processing, and to appeal a decision we make about such a request. We will not discriminate against you for exercising these rights.

You can update your account information from within the Services, and you can opt out of marketing emails using the unsubscribe link in those messages. Transactional messages about your account and purchases are not optional while your account is open.

To make a request, contact us using the details below. We may need to verify your identity before acting, and some information must be retained where the law requires it.

8. Children's Privacy

The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child, we will delete it. If you believe a child has provided us with personal information, please contact us.

9. International Users

KBox is operated from the United States, and the information we collect is processed and stored in the United States and in other countries where our service providers operate.

If you access the Services from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

10. Third-Party Services

The Services may link to or rely upon websites, applications, and services operated by third parties. Those third parties have their own privacy practices, and this Policy does not apply to them.

We encourage you to review the privacy policies of any third-party service before providing information to it.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice through the Services, by email, or by another reasonable method.

The effective date at the top of this page indicates when this Policy was last revised. Your continued use of the Services after an updated Policy takes effect constitutes acceptance of it, to the extent permitted by applicable law.

12. Contact Us

Questions, requests, or complaints about this Policy or about how we handle personal information may be sent to:

KBox LLC

support@kboxplay.com